CHAHONG ACADEMY INTERNATIONAL

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FAQ

Q6. I can't hear the sound when I'm watching a video lecture

If digital content plays but you can't hear a sound while streaming education videos, please check the following:

 

1. Check the volume set-up and connection

Please run another video file to see if the sound output is possible, or if there’s no sound, please check whether the volume at the bottom right of the taskbar is muted or set to small, or is normally connected to the speaker terminal.

 

2. Reinstallation of the player

Completely delete and reinstall the player for troubleshooting purposes. Please download and install the uploaded file in the video program download posts from CONTACT -> FAQ -> Player at the top of the website.

 

If you have tried all of the above methods, but still cannot play them, please complete the detailed symptoms and PC specifications (Windows version, browser version) at 'CONTACT’ -> ‘1:1 Contact’ at the top of the homepage and we will help you.